BPO Abuse: Getting too touchy
It's bad enough that two American radio jockeys abused and made racist remarks
against an Indian call centre executive. In case you've not been up on this,
read here. But what has really got my goat is the way Indians are reacting to
this on the web.
All the forums that Contradiction visited after this story broke out had Indians
of all names, ages and professions reacting. That is the beauty of the internet.
Let everyone know that just because someone is sitting in Philly and has a mike
to yak into, they can't get away with any kind of comment. There's been a
virtual tsunami of protest. People have asked for the heads of the two RJs.
They've spread the word telling people to write (on paper, mind you, not email)
to the sponsors of the show in protest. They've even invoked the Federal
Communications Commission (FCC) in the US to come down hard and heavy on the
radio station. There has been nothing but support for the Indian girl who was
taunted and abused.
Yet, we Indians have reacted so unitelligently to this. Most message boards are
full of reactions from Indians. Some have appreciated the support that the
executive has got. But most of them have gone and done exactly what they had to
come and protest against: they've piled on the abuse on to Americans in general.
The battle cry is usual: Americans have no culture, they are unable to handle
the fact that jobs are moving away, it's a consipiracy, (and the final weapon)
Our Culture is 5,000 Years Old.
First of all, that is being a bit liberal with history. But more importantly,
let's get real. Almost everyone is speaking FOR the call centre executive (whose
name is probably Tina, and not Steena as most American blogs etc have
mentioned). If some opinionated crazy thinks that he can stop jobs getting
outsourced by doing this, then let him work is splendid isolation. It's never
going to work.
But as Indians, we need to get more confident of ourselves. Some boorish
loudmouths say something, there is no need to bristle. All it needs is some cold
and calculated reasoning. After all, it only means that outsourcing is working
and that is stupendously good news for Indians in India. See what the French do:
Bush wants to rename french fries as Freedom Fries, does France go on fire? They
just ignored this juvenility and carried on. Who calls them Freedom Fries
anymore, anyway?
Having said that, let's also get one thing clear in our heads: outsourcing is
benefitting us, it's good for India because we need the jobs. We aren't doing
any one any favours. Let's not take abuse, but let's be a little more sure of
ourselves so that we don't react in a hysterical manner to it.
posted on Wednesday, January 12, 2005 12:57 PM
Comments
# re: BPO Abuse: Getting too touchy 1/12/2005 1:35 PM sapphire Absolutely ...
even Indians would react like this if our jobs went to Pakistan or say
Bangladesh. Abusive language is a part of a cal centre personnel's life but when
its done purposely .. just to harass or have fun and repeatedly with obscenity
and derrgatory remarks (sply by media people) it requires protest.
# re: BPO Abuse: Getting too touchy 1/12/2005 1:59 PM another.blogger
It is a way to earn publicity IMHO.
# re: BPO Abuse: Getting too touchy 1/12/2005 1:59 PM Aj
As a Indian living abroad all i can say is yup we guys are looking for insult
where none exsists.
With regards the latest incident of abuse of call centre executives it is a
routine matter. i am sure call executives all over the world face this problem.
Yes there is anger in the states with regards to jobs going abroad and it
manifests itself in various forms.
Can we go a bit easy on the ancient Indian culture bit it is extremely boorish,
petulant and childish.
# re: BPO Abuse: Getting too touchy 1/12/2005 2:11 PM Great thinker
This shows Blogger has no self respect and didnt expect from others.Shame on
such a blog
# re: BPO Abuse: Getting too touchy 1/12/2005 2:13 PM Great thinker Calling
bitch to ur sister and u dont mind ..This is not a modern culture AJ.This is
state of ur sick mind
# re: BPO Abuse: Getting too touchy 1/12/2005 2:16 PM sharma
Sample this....
The two RJ's in question have a precedent of such behaviour in which they
ridiculed the manner in which singer aliyah met her death. Guess everyone who's
been following the issue must have been fed this information. And what was the
response that time by the Employer concerned - FIRE the RJ's. Shouldnt the
people who heard that piece of crap have adopted an Ignore policy? Were they
Vindictive? Were they "too touchy" ?
Doesnt that amount to Racism and Mental Agony in the US?
It is the right of every individual to uphold the right and work towards
eliminating the wrong in our society and the outpour is every-body's way of
identifying with what is right and what is wrong.
The Media is a powerful medium and like all Powerful things, needs to be driven
in the right direction else it can cause irrepairable damage to the society in
general.
# re: BPO Abuse: Getting too touchy 1/12/2005 2:22 PM Mafias
I agree leave those dickless americans alone.They are jealous that INDIA is
turning to be more efficient than any other penis scrapped country
# re: BPO Abuse: Getting too touchy 1/12/2005 3:23 PM aditya Well all this
racism frm Americans is uncalled for and the result of thier frustraion because
they are losing thier jobs to countries like us.Also they shld be abusing thier
own prez George Bush for his policies...and now our beautiful indian girls! Also
they dont have the guts to stop outsourcing coz they are making a lot of
profits.Our people shld take a STAND AGAINST THIS NONSENSE AND SHLD REPLY ON THE
CALL ITSELF TO THOSE MORONS.ITS A QUESTION OF SELF-DIGNITY AND RESPECT.JAI HIND
Aditya Tyagi,Mumbai city.
Age - 21
# re: BPO Abuse: Getting too touchy 1/12/2005 3:29 PM bozorap Just because we
protest doesnt mean we get touchy, friend. We are not slaves, we are getting
outsourced jobs because we offer large savings to american behemoths.
The least that can be done is to demand respect where none is given. Cases like
these ill occur. We all agree to that. We only ask that we not be blamed and
abused for this. If someone is so fustrated, why doesnt that person boycott the
products being outsourced? Then maybe the jobs would be taken back.
Will someone dare to do that? Will such protests even be heard? Everyone has a
right to be touchy when it concerns respect, epecially that which is not
demanded but deserved. We need not grovel and act as if its nothing. It is
something. Something important. We need not blast it to bits. But we need not
accept it quietly either.
If your employer / customer abuses you, will you take it? If you will, then
maybe you have a right to say "lets not get touchy". In a place where
a single act of discourtesy / abuse can result in call center agents losing
jobs, lets understand that they also deserve the same, rather than being asked
to shut up and take shit.
# re: BPO Abuse: Getting too touchy 1/12/2005 5:28 PM Mausmi i agree with bozo
hes rite... just being touchy doesnt mean we eat crap... we do hve our self
respect. N US companys are saving millions when they outsource frm asian
countries, so its just not tht we benefit, its both sides are eating the cake
but the company is eating the cake with the icing.
# re: BPO Abuse: Getting too touchy 1/12/2005 5:55 PM Rage against the mad dogs
dude, this world is all abt power and US HAS ALL THE POWER ANY COUNTRY WUD ONLY
DREAM OF HAVING...hence the arrogance shows in the americans and trust me THEY
HAVE A RIGHT TO BE ARROGANT BULLIES!! so the weaker nations better learn to live
with a bully!!
# re: BPO Abuse: Getting too touchy 1/12/2005 5:58 PM Rage against the mad dogs
"Mausmi"
if u were a call center agent, wud u say FU-CK U ASS-HOLE to the racist rj??
# re: BPO Abuse: Getting too touchy 1/12/2005 7:24 PM Jim Hey the whites (some
of them rather) are trying to pester to agents just coz they seem to be vey
pissed , but outsoucing is gud for every1. Ppl dont know this , not only India
but also US of A.
These things are a part of the job and should be handled wisely, i dont
understand why is so much hype created about this incident as such incidents
happen every now n then. Call centre jobs being rated as 3rd most stressful job
after paramedics and COPS... agents should always be mentally prepared for such
things.. the gal was emotionally weak and seems like didnt stood at par with EQ
standards.
thats about it , guys.... carry on! :-)
# WHAT THEY DONT KNOW 1/12/2005 9:22 PM Smart Ass The RJs didnt know one more
thing. Their mother's husband couldnt procreate. So that job was outsourced to
India.
# re: BPO Abuse: Getting too touchy 1/13/2005 12:57 AM raj m there is only one
thing that i can say to these baseless american cunts "rok sako to rok
lo", if u have the balls to stop outsourcing, do it.
# re: BPO Abuse: Getting too touchy 1/13/2005 1:00 AM Sachin I agree that this
was not a right think that the two RJs did. But we should not blame all Us
peoples for those two idiots. Infact I want to say one think to those two guys
it might so happen that after a year or so the Philly RJ might run a show from
India!!!!!!!!!!
# re: BPO Abuse: Getting too touchy 1/13/2005 1:03 AM Jonas B. I think we all
are getting very emotional on this issue. What those guys did was absolutely
wrong and rubbish and was not expected as it might harm the relations between
both countries. especially on the topic of outsourcing. what i would like to
know is what action is being taken on those two guys and what we can do to
punish those two guys.
# re: BPO Abuse: Getting too touchy 1/13/2005 1:07 AM Rahul(RICKY DAVIS)
Hey
Everybody listen up no need to be jealous of indians because a day would come
when india would be feedin U.S and these americans who does'nt know the
vocabulary of english, i would rather say that britishers are more reliable and
they are to be repected for the fact that they know how to talk when somebody
calls no matter whether they are indians calling for purpose to sell somethin
over the phone but they have all the ettiquates that u americans lack in and as
far as the outsourcin is concerned its good for the country who outsources their
business to india because they cut down on costs and provide the products at
economical price to those americans so that it is affordable. No doubt it has
caused scarcity of jobs in the home country but life does'nt end there are so
many industries to try ur luck with. And the ricky says that india would help
other countries to make their economy more stronger and India would be the most
powerful country by end of 2010.
# re: BPO Abuse: Getting too touchy 1/13/2005 1:16 AM Rahul(Ricky davis All i
can say is
I HATE AMERICANS FOR THEIR FAULTY ENGLISH SLANGS THAT THEY USE WHICH MAKES NO
GRAMMAR SENSE.
I LOVE BRITISHERS FOR THEIR PROPER USE OF ENGLISH LANGUAGE AND THE DESCENCY THAT
THEY HAVE. THOUGH I AM NOT A BRITISHER I AM IN INDIA BUT I SERVE BRITISH
CUSTOMERS BY SELLIN MOBILE PHONES OVER THE PHONE SPECIALLY NETWORK THREE IN UK.
AND I LOVE THEM AND THEIR CULTURE SO CHEER UP AND FORGET ABOUT AMERICANS.
# re: BPO Abuse: Getting too touchy 1/13/2005 1:22 AM Zubin What would u do
Ricky when u'll b asked work for a U.S Based Process Haan ?
# re: BPO Abuse: Getting too touchy 1/13/2005 1:39 AM Amit Dear Ricky, look
who's talking, for god's sake please have someone check the grammar the grammar
you have used......... horrendous.
"HATE AMERICANS FOR THEIR FAULTY ENGLISH SLANGS THAT THEY USE WHICH MAKES
NO GRAMMAR SENSE.
I LOVE BRITISHERS FOR THEIR PROPER USE OF ENGLISH LANGUAGE AND THE DESCENCY THAT
THEY HAVE. THOUGH I AM NOT A BRITISHER I AM IN INDIA BUT I SERVE BRITISH
CUSTOMERS BY SELLIN MOBILE PHONES OVER THE PHONE SPECIALLY NETWORK THREE IN UK.
AND I LOVE THEM AND THEIR CULTURE SO CHEER UP AND FORGET ABOUT AMERICANS"
# BPO Abuse: Getting too touchy 1/13/2005 1:44 AM Amit. Bottom line, the
behaviour of the RJ's was not acceptable, you just cannot swear at someone.
The ploicy of the operators in India should be to, give a warning the first time
someone swears or is rude and then without giving an opportunity hang up if it
happens again.
# re: BPO Abuse: Getting too touchy 1/13/2005 2:32 AM calvin Well, racism dies
when the 'victim' has confidence in himself & is able to shrug off the
remarks as juvenile.If you believe in your own abilties & your contribution
to society and you know who you are & where you come from, the racist has no
reply because he expects you to get angry & retaliate or to be ashamed.
We have to create a good image with our intelligence, resourcefulness & hard
work ethic. We need to shed some traditional baggage that we carry to move on
forward & tell the world,"watch out,we're comin!"
# re: BPO Abuse: Getting too touchy 1/13/2005 2:43 AM whatever Professional
Hazards, Which profession doesnt have it ?????? So get down to work....
# re: BPO Abuse: Getting too touchy 1/13/2005 2:49 AM Quentin I came across that
audio and my first reaction was a mixture of sympathy for that girl and rage
towards those a$$holes. Thou this is the common trend in call centres these
days, but doing it for the sake of fun n publicity is 'cheap'. The comments
above have nicely summarised this whole thing and I wudn't repeat, cos my
opinion is fairly similar to the general one going around. A couple of people
thou I'd like to make a sp. mention of the people I thought were good with their
comments.. namely 'sapphire', 'sharma' n 'jim'. Thou I think the one by 'smart
ass' steals the show. Cheers.
# re: BPO Abuse: Getting too touchy 1/13/2005 3:04 AM AR well well... The truth
is simple and clear. Thats what Amricans are ..... PURE RACISTS With Low IQ.
Most of the times they just pretend to be Nice, but deep down inside their
hearts they are Hardcore Racists.
# re: BPO Abuse: Getting too touchy 1/13/2005 4:14 AM Sunil Well its all in the
game. Every business have + and - .. Jobs coming from US, UK and other parts to
India... will definitely instigate the local persons as its a loss to their
country. In US people have lost jobs beacuse it shifted to India. Hence getting
angry is a natural phenomenon. Who will not. But a few instances cannot be taken
negatively and blow up the whole positive aspects.
In future i think the countries should frame a legal framework to prosecute
these kind of persons and this step is not far away.
So Relax and take it easy.
# re: BPO Abuse: Getting too touchy 1/13/2005 5:31 AM Rage against the mad dogs
"Rahul(RICKY DAVIS)"
stop dreaming ass-hole...india has a major 'co-ordination' problem which will
NEVER EVER let it become an economic/military superpower!!
# re: BPO Abuse: Getting too touchy 1/13/2005 5:35 AM Level Headed Indian I
think the whole thing has been blown out of proportion and the two RJ's have got
more publicity out of this than they would have recieved in their entire life.
Though I comndemn what they did and my sympathies are with the poor girl who had
to go through such abuse, I am sure that such abuse definitely happens to many
others and not just by Americans, I am sure a lot of Indians themselves have
abused call center employees of their Bank/Mobil company etc.
Anothe rpoint I would like to make is that unlike what a lot of Indians would
like to believe about Americans there are a lot of really smart people in this
country and if it was not for them then the Indian Companies would not be making
this much money just doing the jobs they do not want to do anymore. Moreover can
anyone point how many innovations have Indians or Indian Companies done for us
to jump around and call the americans stupid. There are bad people in every
country and these guys are the bad guys from America. What about the Indians who
are still practicing untouchability even in tsunami ravaged Tamil Nadu how great
are they and how great is our culture!!!!
Enough said on this topic. Please let it rest and go back to your lives and try
to make a differnce in your own way to make world a better place.
# re: BPO Abuse: Getting too touchy 1/13/2005 5:41 AM Rage against the mad dogs
and every1,
BPO thingy is just a fad that ppl in india are surfing cos the tide is high in
india!!
and instead of calling americans as racists, why dont indians abuse them back on
the phone?? its cos india cant afford to lose out on jobs and business and the
fact is that INDIA depends on outsourcing to feed its ppl....
and i dont think americans are racists as such, its more of a display of the
POWER by every citizen!!
FYI,I'M INDIAN NOT AMERICAN!!
if at all india becomes as powerful as the US, then even indians wud show off
their economic/military power.
# re: BPO Abuse: Getting too touchy 1/13/2005 5:55 AM Rage against the mad dogs
if at all 'racism' exists, in todays world, there are only 2 races: the powerful
and the weak!! and the weak get their asses whipped by the powerful
# re: BPO Abuse: Getting too touchy 1/13/2005 9:22 AM onlooker Take it easy
dear. It happens in all spheres of life. Let us not try to make mountains out of
mole hills. Absorb or give back to the caller. As simple as that.
# re: BPO Abuse: Getting too touchy 1/13/2005 11:00 AM Die Hard Indian We should
make an issue of it overseas with the help of overseas indian organisations. The
Radio Jockey must b made to pay with his job for his abusive call. It will act
as a stern lesson to all the callers from the US.......anyway the wave of
abusive calls is a tmporary phenomenon and it is bound to loose it,s sheen with
time. The Indians have seen a huge dearth of jobs and if the Americans feel that
they can make the Indians quit their jobs by resorting to such cheap and racist
tactics.....it is not going to happen. The economics of offshoring is
overwhelming for the US Companies and there is no dearth of Indian talent who
will continue to do such jobs despite the crap they would be hearing.
# re: BPO Abuse: Getting too touchy 1/13/2005 11:04 AM Mausmi rage i would hve
sure said... even if wuld have cost me my job... n listen i hve dne this many
times.. i dnt take abuses... even on blogs for tht matter!!
# re: BPO Abuse: Getting too touchy 1/13/2005 12:23 PM sudhir
Outsourcing is here to stay...ppls may say what they want.
# re: BPO Abuse: Getting too touchy 1/13/2005 2:05 PM Umesh its so sad to hear
this kind of language from people of US of A which calls themselves as
democratic,professional,intelligent country.every body knows that US is
outsourcing their jobs to countries like India,China & other nations bcoz of
cheap manpower available at these countries.if americans are not able to handle
this situation at their end why the hell they are keepings indians
responsible.we dont beg jobs from them.we are competent thatz why we are offered
jobs.they should learn lesson from us how we are growing not wasting time in sex
discos & drinks. stop discouraging us.we know how to tackle such funny
situations & fools like you
# re: BPO Abuse: Getting too touchy 1/13/2005 5:06 PM Rage against the mad dogs
"Mausmi"
u wud say it cos urs' and ur dependents' daily bread doesnt depend on it!! think
abt it when its the only job u have!!
# re: BPO Abuse: Getting too touchy 1/13/2005 5:50 PM Rage against the mad dogs
"Umesh"
take it easy dude, dont go overboard re india becoming a superpower cos it just
doesnt have the calibre to become one....and ther
e's no need to be so anti US cos irespective of what u say, the US IS THE MOST
POWERFUL ECONOMIC AND MILITARY SUPERPOWER THE WORLD HAS EVER SEEN!!
# re: BPO Abuse: Getting too touchy 1/14/2005 12:33 AM kalpesh RAGE: WELL,U'VE
CERTAINLY GOT UR DATA WRONG, ELSE U WUDN'T HAVE MADE SUCH SILLY COMMENTS.INDIA
IS CERTAINLY WELL ON ITS WAY TO BEING A SUPERPOWER.AND GOING BY THE AMOUNT OF
HATRED USA IS GENERATING FOR ITSELF AROUND THE WORLD, THE DAYISNT FAR WHEN IT
WOULD ALSO FALL IN THE WEAK CATEGORY.
# re: BPO Abuse: Getting too touchy 1/14/2005 1:19 AM ganesh We can't wait till
our sister's skirt or our own pocket is picketed. That is not demanding
self-respect from others. I see nothing wrong in being touchy when it was true.
We need to stop if they apologized and then learn to move on. That is all.
# re: BPO Abuse: Getting too touchy 1/14/2005 4:31 AM Idiot Rage against the mad
dogs Rage against the mad dogs stop ur idotic comments and get to work........
You dont have any sense of what you are talking. Get the fuc* out of here.
# re: BPO Abuse: Getting too touchy 1/14/2005 5:04 AM Rage against the mad dogs
"kalpesh"
ok, may be TIME wud play its game...but i'm not depending on time to change
india's fate...
and dude, no country can become a superpower with so much diff b/w the rich n
the poor...its only an indication that the poor ppl are not contributing enuf to
the economy!! think abt it
and all the superpowers in todays world do not have such large populations, plus
each n every citizen gets water, electricity 24/7....so india has to ensure all
these things first before even thinking of calling itself a superpower....and
superpowers are not built just by detonating nukes!!
"Idiot Rage against the mad dogs"
yeah i'll start by whipping ur ass!! shut the fu-ck vacuumhead!!
# re: BPO Abuse: Getting too touchy 1/14/2005 9:44 PM Caller
I am an American, and I started out working in call centres. The behavior that
those radio jockeys showed was awful, but it was not unique because they called
an Indian call centre. Radio shows have done that bit for years to American call
centers and places of business. They think it's funny, and getting the call
center person flustered and upset is the goal. The girl should have just told
them that it was inappropriate conversation and hung up. That would have thrown
cold water on their supposed 'funny' bit and ended the whole thing. We used to
be told it was acceptable to hang up in the face of personal abuse.
That said, abuse is an occupational hazard of working in a call centre. People
feel empowered to say things they never would in person because they can't see
you. I was called names, given abuse because I was female, too young, didn't
give an answer fast enough, didn't give the answer the caller wanted. You have
to ignore it and move on. Is it right? No. Does it happen? Yes. People usually
call help lines because they have problems. No one is calling to just say
"Have a nice day".
It's not just Americans....I talked to many different nationalities and all of
them have their bad seeds. Not everyone I worked with could take it. Many people
quit because the stress level was very high. It will be the same in India. The
jobs are attractive to young people, but they have a downside that is part of
the job.
Not all Americans are racist, and not all Americans would abuse a call center
worker. It makes me sad to read/hear stereotypes like that. How can you
intelligently generalize about millions of people who came from every country on
earth? Does that statement include my Indian-American neighbors and my
Asian-American boss?
Think about times you were angry with a store clerk, or wanted to curse at a
defective product, or were frustrated because you couldn't get the help you
needed from your local government. If you had someone on the end of a phone to
complain to, you probably wouldn't be the most calm and articulate. Those who
are the most hot-headed might also use profanity. Those who are the most calm
might also thank the call centre worker even though they received no help. Those
who are lonely might flirt. Those who are in their senior years tended to talk a
long time about things unrelated to the topic at hand. Call centre workers have
to handle all these, and they might have days where every call is hard, and
others that are a breeze. People would be appalled if I recounted some of the
calls I've taken, but it doesn't get on the news because it's just part of the
job.
# re: BPO Abuse: Getting too touchy 1/15/2005 1:40 AM dave
I THINK WE ARE ACTING LIKE WE INDIAN ARE NOT RACIST, GO TO AFRICAN COUNTRIES SEE
HOW INDIANS TREAT THIS BLACKS, WHAT GOES AROUND COMES AROUND GUYS, AND WHAT'S
THE BIG DEAL WHEN THE RJ'S CALLED EVERYBODY WAS UPSET, BUT THERE ARE SOME
ARROGANT INDIANS BASED IN US AND IN BRITIAN, YOU SHOULD SEE THEM TALKING TO THIS
CALL CENTER GIRL, THEY ARE MORE ABUSIVE AND ON TOP OF THAT SOME OF THIS DESI'S
CAN'T EVEN TALK PROPER ENGLISH, BUT SURE TRY ABUSING THESE CALL CENTER PEOPLE IN
ENGLISH AND AT THE SAME TIME BOST IN FRONT OF OTHERS THAT THEY HAVE DONE A GREAT
JOB. LET'S GROW UP.
# it happens here in bangalore too!!! 1/15/2005 2:17 AM ya right well.. its only
now that there's soo much hoopla over this..just cos v'r indians and this is an
indian blog site....
2 years back.. 2 rj's of an indian radio station(from bangalore..easy cos
there's only 1... also,,guess the rj's cos thats obvious..) in very very bad
taste placed a call to a pizza delivery number in australia and ordered pizzas
to be delivered to india...it went on in a pretty hazardous way.. equal trauma
for the poor chap ther.. and MIND you..this was broadcast live..
so much for the hoopla
# re: BPO Abuse: Getting too touchy 1/15/2005 1:32 PM Rage against the mad dogs
hey fellows, trust me INDIA IS THE MOST RACIST COUNTRY ON EARTH!!
# re: BPO Abuse: Getting too touchy 1/16/2005 2:18 AM O o Enough !!!!
# re: BPO Abuse: Getting too touchy 1/17/2005 4:45 PM Sarada Its too unfortunate
an incident especially when many customer care services been outsourced to India
and also many other countries far away from America.Failing to take action
against the idiotic behaviour of the RJs will only prove the double standard
maintained by the American Government .
# re: BPO Abuse: Getting too touchy 1/17/2005 5:38 PM Jaany Don't compare
British and Americans on grammar and english and being racist. Both
nationalities are the same, racists and only taking advantage of Indians. Wake
up India. I have lived in both countries and I can tell you the difference.
# re: BPO Abuse: Getting too touchy 1/17/2005 9:58 PM DAVE I THINK WE ARE GIVING
THIS TOPIC TOO MUCH EXPOSURE, AND BELIEVE ME THE GIRL WHO WAS ABUSED IS NOT A
VICTEM AT ALL, ALL SHE IS GETTING IS PUBLICITY FROM ALL OF US. THE BITCH MUST BE
HAVING FUN IN SOME BAR THE SAME NIGHT WHICH SHE CLAIM TO BE ABUSED, ALL SHE HAS
DONE IS LEFT US FIGHTING HER BATTLE.
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# re: BPO Abuse: Getting too touchy 1/21/2005 7:31 AM ganesh
Self-respect and shyness or part of Indian culture and it can't be sold in the
West. Believe it and don't loose our traits even if we loose now, we will win in
the end. Our efforts of freedom with conviction will never go waste at the end.
# re: BPO Abuse: Getting too touchy 1/21/2005 11:53 AM ganeh very bad very bad
# re: BPO Abuse: Getting too touchy 1/21/2005 11:55 AM DAVE j btrej rg
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# re: BPO Abuse: Getting too touchy 1/24/2005 9:44 PM Rage against the mad dogs
Hey, i can lick a white man's arse if it pay me!
# re: BPO Abuse: Getting too touchy 1/27/2005 10:21 PM Idiot Rage against the
mad dogs Idiot Rage against the mad dogs check out todays comments of the fu**
agents tsunami victims, Rage against the mad dogs you and all these racist
americans should be made naked and raped till death.
# re: BPO Abuse: Getting too touchy 1/27/2005 11:48 PM Anirud It is interesting
that the responses are at either extreme with absolutely no balance. It might
say something about us. But whatever the case, there should be some action on
our part.
# re: BPO Abuse: Getting too touchy 2/2/2005 2:07 AM dave Guys and Gals lets get
over it and get the dam blog off this screen. to some extend it was ok but now
we are dragging this issue too long, lets get over it, and Mr. "IDIOT
RAGE" you are a dam idiot, you can moan and cry but can't do a dam about we
american, remember the BPO was given to you by american and they can take it
away just like that. and remember America is the greatest country in the world,
and a "D" like you can bark how much you want, barking dogs never
bite.
# re: BPO Abuse: Getting too touchy 2/2/2005 2:10 AM an indan who is proud of
america All of you are crying about the abuse, but remember because of america
and american they have a free and fare election in Iraq, non of the country's
had guts to do anything about it, and all you can do is moan and cry. tipical
indian arn't we.
# re: BPO Abuse: Getting too touchy 2/2/2005 10:03 PM sunny Another overhyped
event I must say .... somew bloody fool can't stop outsourcing can they???....
newayz americans are not intelligent enough to make any headway....
# re: BPO Abuse: Getting too touchy 2/22/2005 2:53 AM Vin
Hey Dave,
Only for you Man!!!! I don't think that you americans really have such things in
your heart to blow out for indians. Neither you have guts nor the challenges to
accept it. But yeah, you do have something to bark and that you usually do over
the phones. It would be better if you all bullshit americans visit Britain and
have some coaching from them. The indians are great and look we have such guts
to snatch the jobs from you.... its not you who is providing a job to india but
we are snatching it........... so keep on jealous................... hahahahaha
# re: BPO Abuse: Getting too touchy 2/25/2005 1:00 PM alagu dsd
# re: BPO Abuse: Getting too touchy 3/8/2005 5:01 PM coolvindy Dont know where
we're heading but dave you shit head, we all know how big u're country sucks...u're
so called RJ's need the help of a fone & mike to threaten & abuse an
innocent girl in india who was trying to do er job..what's it with you
f.......sure you do your country proud....remember u're dealing with India....it
aint no afghanistan or iraq.. remember 9/11,the threat of 12000 russian ICBM's
tipped with nuclear warheads targeted all over the U.S of A, not to forget even
your loos, the hard talk you get to hear from Iran & North Korea...Remember
when India retaliates all of the above will fade in comparison...as for those
RJ's they'll find their balls hanging on their ears...not to forget your's dave.....jaihind
# re: BPO Abuse: Getting too touchy 4/27/2005 2:08 PM vivek Mehta Americans dont
know where they come from.Landing up in someones place a 100 years back as
tenants and then becoming the owner of the land and then teach the world
mannerisms when you dont have a language of your own is very prudish....I pray
for the souls of the rj's as they wil remain rj's while our young executives
will be the owners of the stations that they work in///
# re: BPO Abuse: Getting too touchy 5/11/2005 9:29 AM mon hello
# re: BPO Abuse: Getting too touchy 5/12/2005 12:49 PM Indrajeet Shinde The US
Companies are outsourcing their (SOME PART)of business to india because they can
cut down on costs and provide the end products/services at economical price to
those americans. Moreover, Those people will abuse for a little while and the
day is not far when they'll get used to this. But instead of abusing the call
center agents, the guys in the US should rather stop outsourcing process by
those firms in the US, which cannot be stopped by their 'baap's'. As far as
abusing is concerned, everyone who's on the frontline in 'service' industry gets
abused some day, You can get in touch with the Collection/Recovery guys who
almost face this daily. Many of them have also gone thru physical assault. Even
the local call centre people get abused, so guy's just don't make an issue!
# re: BPO Abuse: Getting too touchy 5/12/2005 1:00 PM K. Rajalaxmi
Mr. Indrajeet, It seems you are either a matured Call centre senior or a guy
from management. If you can cool/ de stress these agents,Do get in touch with me
at
MY Appeal to all agents -- Stop making hue and cry and start working more and
think positively. There are lots of business opportunities for india coming, all
you need to do is keep ur eyes open. Remember onething that foreign companies
dont have much options with them right now except looking at india.
# re: BPO Abuse: Getting too touchy 5/19/2005 12:43 AM Paul Sapna Banerjee you
need to take some call before you TALK!! or if you have ever taken calls you
have forgotten your roots
Stop making hue and cry <
business opportunities for india coming<
# re: BPO Abuse: Getting too touchy 7/18/2005 5:18 PM DV Hmm..point well
taken...but a moderate/soft approach to everything has always given us trouble.
With French, it may be a different case...but remember the Basmati rice patent?
The Yankees got it coz we weren't strong enough in voicing our opposition. So,
though I agree that certain juvenilties are better ignored, but certainly not
the ones that harm our prestige. And, what more apt than the recent Karan Bahree
case? High time we followed 'Once bitten twice shy' adage...No?